Returns/Shipping/Privacy Policies

Our customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. 

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Return Policy offers the following Return Policy:

The customer is responsible for all shipping costs involved with returning an item. Items must be returned within 30 days and in 'unworn' condition. We do not accept returns on clearance items, discontinued items, or garage sale items.  Please follow all instructions on the label of items when laundering them.  We caution against washing in hot water and drying in a hot/high cycle.  We are NOT Responsible for any shrinkage that occurs due to washing/drying.

Footwear Policy does NOT offer refunds or exchanges on footwear. NO EXCEPTIONS.

Payment Policy is not responsible, under any circumstance, for over-limit, over-draft, or any other service fees associated with the customer's credit card, debit card, paypal or checking account used to make a purchase.

When an order is placed, an authorization for the order amount is placed on hold against your card.  Once your order is shipped, the authorized funds are captured and your card is charged at that time.  NOTE:  A common misconception is your card is charged twice but this is not the case.  Authorization does not mean your card is charged, you are only charged once your order is shipped. (Cards accepted: Visa, Master Card, American Express and Discover. *Merchant Gift Cards may not work. *Example: a Visa Gift Card)

When an order is placed using PayPal, you need to ensure you complete the order process.  Once you click on the 'Pay Now!' button, you will be directed to the PayPal site where you need to complete your order.  We will hold your order until payment has been fully funded and processed through the PayPal website. Orders not funded are subject to cancellation.

Shipping Policy

ATTENTION:  If you have a PO Box, please use this as your ship-to address. We only shipping using the United States Post Office.

All orders are usually* shipped within 7-10 business days after the order date.

* - Derbytees makes every effort to get your package shipped as quickly as possible but, during peak/holiday times, it may take more than 10 days to get your order shipped.

* - Please be sure to check the home page for any information on re-order/pre-order items that could result in longer shipping times.

We ship all packages via USPS Priority Mail (2-3 day delivery). As a courtesy to our customers, we also provide free Delivery Confirmation to provide a number for tracking packages. Once the packages are taken to the Post Office, is no longer responsible for delivery. We will provide you with a Confirmation Number, and the customer will have to contact the Post Office to resolve the issue.


Monthly Subscription Policy

A minimum of 30 day notice must be given for all subscription cancellations.  All subscriptions coming due during this 30 day period will still be charged and shipped.  In addition, there will be a $50 cancellation fee. Any changes to requested sizes for subscriptions will take effect the month after the request. .


Privacy Policy

Information that is gathered from visitors

In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit.
Cookies may be used to remember visitor preferences when interacting with the website.
Where registration is required, the visitor's email and a username will be stored on the server.

How the information is used

The information is used to enhance the vistor's experience when using the website to display personalised content and possibly advertising.
E-mail addresses will not be sold, rented or leased to 3rd parties.
E-mail may be sent to inform you of news of our services or offers by us or our affiliates.